A Google search turns up numerous complaints from drivers who claim that Tesco car washes damaged their vehicles. Tesco’s response in each case was to dispatch an identically worded letter from its solicitors claiming that no defects were found with the car wash in question, that no other complaints had been received, and that a disclaimer at the entrance absolves it of liability for damage caused during use unless by a fault with the machine. You received the self-same letter, as did a man whose car was scraped when a cleaning arm fell off mid-cycle.