Our defective lounge was replaced with a model $200 cheaper. Can we get the difference refunded?
我们的缺陷沙发被更换为一款便宜200美元的型号。我们可以退还差额吗？
‘Consumer guarantees are the legal rights you have beyond product warranties, and they cannot be overridden or changed by business policies.’
2025-10-20 671词 中等
Kat says: You will be pleased to know that the business does not have the right to refuse your refund in the circumstances you’ve described. Where there is a major problem identified, the Australian Consumer Law clearly entitles you to a replacement that is either identical to the product you purchased or of a similar value if it’s a different product.
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